Policy of Returns
If you are unhappy with the goods you have received, a full refund will be given if the goods are returned to us within 14 days of receiving them. All goods must be returned to us, unopened and in their original packaging and will be inspected before a refund can be given. All returns are the responsibility of the customer and we recommend you send all returned goods via a traceable means e.g. recorded delivery.
All goods are inspected for faults before leaving our premises. However, if upon receipt of goods any item is faulty,missing or damaged, we will gladly replace it free of charge, provided we are notified within 7 working days after receipt of the goods, and the goods are returned to us within 14 days. You lose the right to a refund if the product has been tampered with by you, the purchaser.
Items can take 7-14 days for delivery however most things are sent next day.
Any credit card information will not be stored or saved in any form; customers names and addresses are for personal use of Tuffnell Glass only and will not be given to any third parties
Terms of sale
1 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
2 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
3 In addition to the price, you may be required to pay a delivery charge for the goods.
4 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
4a There will be no delivery until cleared funds are received.
5 Orders placed before 12.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
6 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
b) the goods, and
c) all other sums which are or which become due to the Supplier from you on any account.
7 You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
8 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the enotes section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
9 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost.
10 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
11 Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.